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  • FAQ | Paper2Pearls

    Here you can find the answers to questions I am often asked about my jewellery as well as my shop policies for on-line purchases. If you can't find the answer to your question please contact me by sending an email to paper2pearls@gmail.com 1:ORDERS FAQ about my book jewellery 2:SHIPPING Do you make it all yourself? Yes, I hand fold all the pieces from a range of different books. Is it waterproof? Unfortunately much as I would love to say yes, the answer is no. The only varnishes which are guaranteed waterproof are yacht varnishes which are not suitable for small items such as these, or for paper. Pieces are water-resistant. I have researched on-line to find the most suitable varnishes and apply an initial thin coat before starting to fold and then several coats after folding. This makes the pieces stronger as well as making them water- resistant. How long does it last? Treated with respect and in a dry place, e.g. kept in a jewellery box or earring rack these pieces should last for several years.They are not suitable for babies or young children. ​​ FAQ about my pearl and bridal jewellery Do you make it all yourself? Yes, apart from the findings, chains and the occasional element I make all pieces myself in my home studio. Do you use real pearls and where do you get them from? ​ The fast majority of pieces are made using genuine cultured pearls and I will always state the type and quality of pearl used in my product description. For more information on the type of pearls I use please visit my Glover and Greenwood page. I will occasionally use shell pearls for artificial pearls in some of my bridal headwear where they are more suitable but again I'll make this clear in the description. This is usually because shell or artificial pearls are more suitable for the piece be made. I source my pearls either from UK-based importers or direct from pearl farmers. General questions Payment I accept payment by PayPal Postage and packing UK p&p is free on most items. Most items in Gilli's Flowers Book Shop and a few in Glover and Greenwood are sent untracked unless an upgrade is selected at checkout. Most items for both are letter box friendly. I also sell internationally and postage here varies with the item, 4:RETURNS Returns I will accept returns for most items as long as they are returned undamaged and in suitable packaging to ensure they do not get damaged in the post. I do not accept returns on custom items unless they arrive damaged. I will not refund the cost of return postage but will refund your payment once I have recieved the item back in good condition. For hygiene reasons I cannot accept returns on earrings or hair accessories. Unwanted items should be returned within 15 working days of the original order. If items are collected in person I will deduct the cost of postage from the price charged. Cookies This site uses cookies. But then you probably guessed that anyway. ​

  • Privacy policy | Paper2Pearls

    Privacy policy As visitors to this website, customers and fans of Paper2pearls, I may hold some information about you (your name, email address, and in some cases, your postal address and telephone number). This is a short note setting out everything you could ever wish to know about how I collect, use and store this information. But if you still have any questions after reading this, please contact me and I will endeavour to answer them for you. • IMPORTANT NOTE: When I talk about "information", I am purely referring to your contact details. I never have access to your financial information when you make payments using PayPal or card. All sensitive financial information is held securely by the processing companies, and they never share this with me, or anyone else. What information I collect I receive, collect and store any information you enter on our website or provide us in any other way. I may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. When you contact me, commission me to make something for you or make a purchase from me I will collect personally identifiable information (such as your name and email); payment details (when payment is made through method other than PayPal information), comments, feedback, product reviews etc. How I collect information Whenever you order an item from me or commission me to provide a piece for you, you give me sufficient information about you to enable me to process the order. I will also collect information (such as your name) when you message me directly. I am the only one who ever has direct access to your information, and I never pass this on to anyone else. If you pay me using PayPal, they will also hold information about you. You can read their Privacy Policy here. https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev My business company is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to sell my products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by my company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Most of my sales through my website are made via Etsy and you can view my Etsy privacy policy by going to the policies section of my Etsy shop. How I use your information If you have requested a commission, placed an order or signed up for my newsletter you can expect to hear from me using the contact information you've provided. For these purposes we may contact you via email, telephone, text messages, or postal mail. Your personal information will be used for these reasons only. How I store information I keep an electronic list of customers and subscribers including commission requests and customers in search of specific items. This is held on my password protected laptop and on my fingerprint protected tablet and smart phone. I carry either one with me at all times and neither one is ever accessible to third parties. In addition a separate password is needed to access my website and social media accounts. I keep this list solely for accounting and tax purposes (I need to keep all sales records for at least 5 years according to HMRC regulations. Your rights You can ask me at any time what information I hold about you, and I will give you full details free of charge. You also have the right to ask that your details be deleted, amended or transferred. If you ever change your mind about what information, if any, you want me to hold on your behalf, just contact me. Right to modify policy I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you here that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I use and/or disclose it. Questions and contact information If you have any questions about this policy then please contact me via email paper2pearls@gmail.com

  • Ethical policy | Paper2Pearls

    Ethical policy Brand values Values and ethics were important to me during my teaching career and have become more important to my business. This page lays out my ethical policy for Paper2pearls. It is a statement of where I am now and where I am aiming. Prior to writing this I have spent time researching and also thinking through where I stand, especially when it comes to choosing natural over synthetic. This policy will be reviewed at least annually to ensure it stays up to date and is fully reflective of my brand. Natural, sustainable, recycled Suppliers I source my supplies in a number of ways including the following: Charity shops eBay Etsy Swapping items with other jewellery makers Independent suppliers of seed beads and seed beading materials. I buy Japanese or Czechoslovakian seed and other beads as these are produced to high environmental, and health and safety standards. The pearls I buy are from two companies who visit the farms they buy from and so know they have high environmental standards. The precious metals I use are from two British companies with clear ethical policies in place. As soon as it is economically viable for me to do so I will use eco-or recycled silver in my products. Before buying from any new supplier I check their ethical policy. Materials and making Materials: Most of my jewellery will be made using recycled, vintage or natural materials. This may include the following: Old books (ones that have come, or are close to to the end of their life as being suitable for reading). Vintage and recycled beads and embroidery threads. Natural materials including flowers, wood, beetle wings, seeds, silk thread and cultured pearls. I aim to use the minimum of synthetic products as these are byproducts of the petrochemical industry. Ones I do use are varnish and resin in my paper jewellery, and synthetic threads, base and backing fabrics for my seed bead embroidery. However I continue to look for natural or recycled alternatives. I work from home in my own jewellery studio at the bottom of my garden. ​ Packaging and delivery Packaging I am proud to have been awarded plastic free champion status for my packaging which includes the following: Hand folded origami envelopes made from recycled and unbleached paper. Business cards made from plain card so they can be recycled and the use of QR codes to replace business cards at craft markets. Ensuring any paper used for gift wrapping is recycled and unbleached. Gift boxes are sourced from a company that makes these from recycled cards. Currently I am sending some products out in synthetic velvet pouches but as soon as my stock of these is finished I will be replacing them with either organic cotton pouches or ones made by recycling plastic to produce fabric. Most items are posted in postal approved corrugated Kraft card boxes. Where I do need to use a padded envelope the majority of these are recycled from ones I have received. I do have some "old style" Jiffy envelopes to use up but once I have done that I will replace them with eco-friendly versions or the boxes mentioned above. I use natural raffia, jute and brown paper tape to secure and seal packaging and parcels. Mail-order items are sent via Royal Mail.

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